Support & warranty

Built to last — and backed to prove it

iMAT products are engineered for years of hard service, and carry some of the strongest guarantees in South African access control.

10-year Turnstile mechanical guarantee

“Our turnstiles come with a ten-year guarantee on mechanical parts and a limited one-year guarantee on electronic components.”

2-year Vehicle barrier guarantee

“Our vehicle barriers are backed by a two-year guarantee, along with a limited one-year guarantee on the electronic components.”

1-year Electronic components (limited)

A limited one-year guarantee covers the electronic components across the guaranteed ranges.

What we do

One team, from proposal to installation

iMAT is a manufacturer, not a reseller — design, engineering, build and installation all under one roof.

In-house design & developmentEvery product is designed and developed in-house — not badge-engineered.
Electronic & mechanical engineeringDedicated engineering teams for both the moving parts and the electronics.
CAD customisationComputer-aided design to adapt and customise equipment to your site.
South African manufacturingBuilt at our own facilities in Cape Town and Johannesburg.
Proposal to on-site installationWe support your project end-to-end, from the first proposal to installation.
CCTV & biometric integrationSolutions that integrate cleanly with CCTV and biometric access control.
Spares & technical supportBacked by our branches in Cape Town, Johannesburg and Durban.
FAQ

Common questions

Does iMAT manufacture its own products?

Yes. iMAT designs and develops all of its products in-house and manufactures at its own facilities in Cape Town and Johannesburg, with an office branch in Durban.

Are the products made in South Africa?

Yes — proudly so. Manufacturing is in Cape Town and Johannesburg. iMAT supplies over 400 local distributors and exports internationally.

What guarantee comes with the turnstiles?

“Our turnstiles come with a ten-year guarantee on mechanical parts and a limited one-year guarantee on electronic components.”

What guarantee comes with the vehicle barriers?

“Our vehicle barriers are backed by a two-year guarantee, along with a limited one-year guarantee on the electronic components.”

Can equipment be customised to my site?

Yes. Our electronic and mechanical engineering teams use computer-aided design to develop and customise equipment to meet your specific needs.

Do you install, or only supply?

We support clients from proposal through to on-site installation — our in-house team is with you for the whole project.

Do the products integrate with CCTV and biometric access control?

Yes. iMAT offers custom solutions that integrate seamlessly with CCTV systems and biometric access control.

Do you offer backup power?

Yes. There is a dedicated Batteries & inverters range — lithium batteries and hybrid inverters — to keep access control running through outages.

Do the flagship products have 3D / BIM files?

Yes. Selected flagship models carry interactive 3D models and downloadable IFC files you can drop straight into your drawings — see Resources.

How experienced is iMAT?

iMAT has more than 25 years of experience in access control and continuously expands its range to stay at the forefront of the field.

Still have a question?

Ask the people who build it — spec, warranty, lead time or custom finishes.

Contact us